1. How can I place an order?
Simply browse our store, add the desired items to your cart, and proceed to checkout. You will be guided step-by-step through the secure payment process.
2. What payment methods do you accept?
We accept major credit and debit cards, PayPal, Bizum, Google Pay, Apple pay. All payments are processed securely through encrypted platforms. 100% safe payment via Stripe.
3. How long does shipping take?
Estimated delivery time is 9 to 16 business days, depending on the destination and shipping demand. We’ll notify you by email as soon as your order ships.
4. How much does shipping cost?
Shipping costs are calculated at checkout based on the destination and order weight. We offer free shipping for Europe.
5. Can I return or exchange a product?
Yes. You have 14 calendar days from receiving your order to request a return or exchange, in accordance with EU consumer laws. Products must be unused and in their original condition. For more details, please check our Returns Policy.
6. How do I request a return?
To initiate a return, please contact us at contact@nesbo.shop with your order number and reason for the return. We will guide you through the next steps. You’ll be guided step by step through personal, one-on-one support!
7. What should I do if I receive a damaged or incorrect product?
If your order arrives damaged or you receive the wrong item, contact us immediately at contact@nesbo.shop within 48 hours of delivery.
8. Do you offer customer support?
Of course! If you have any questions or need assistance, you can contact our support team via email at contact@nesbo.shop . Soon we will also have whatsapp support . We aim to respond within 24 hours on working days.
9. Is it safe to shop on your website?
Absolutely. Our website uses SSL/TLS encryption to protect your personal and payment information. We work with trusted and certified payment processors to guarantee your security.